Terms & Conditions

Last updated: October 2025

1. Introduction

Welcome to Balance Within. These Terms and Conditions outline how I provide my services and how you can expect to work with me.
By booking a session, programme, or purchasing any service, you agree to these terms. Please read them carefully before making a booking or payment.

If you have any questions, please contact me at [email protected]

2. About Balance Within

Balance Within offers mindset and wellbeing services, including NLP, Hypnotherapy, Belief Coding®, and Holistic Massage, designed to support personal growth, relaxation, and emotional healing.

All services are provided by Carley Milne-Taylor, a qualified practitioner based in England.

3. Booking & Payments

All sessions and programmes must be booked in advance through the website or by direct contact.

Payment is required at the time of booking (unless otherwise agreed in writing).

Payments are processed securely via trusted third-party providers (e.g., Stripe)

Prices are listed in GBP (£) and may change from time to time, but the price agreed at the time of booking will always apply.

4. Cancellations & Rescheduling

If you need to cancel or reschedule, please provide at least 24 hours’ notice.

Cancellations made with less than 24 hours’ notice may result in the session being charged in full.

If I need to cancel or reschedule a session, you will be given as much notice as possible and offered an alternative time or full refund.

No-shows (failing to attend without notice) will be charged in full.

5. Refund Policy

Refunds are not normally provided once a session or programme has been completed or partially used.

If you’ve booked a package or programme and wish to discontinue, please contact me to discuss your options — in most cases, I’ll offer a fair and reasonable solution.

Digital products, downloads, or self-paced courses are non-refundable once accessed or downloaded.

6. Confidentiality

Everything discussed during sessions is treated with the highest level of confidentiality.
Information will only be shared if:

You give explicit consent;

It is required by law; or

There is concern for your safety or the safety of others.

7. Professional Boundaries

All sessions are conducted in a professional, safe, and respectful environment.
I reserve the right to refuse or terminate a session if inappropriate behaviour occurs, without refund.

8. Nature of Services

All services provided by Balance Within are intended for personal development, relaxation, and wellbeing purposes.
They are not a substitute for medical or psychological treatment.
If you are under medical care or taking medication, please consult your GP or healthcare provider before starting any new therapy or programme.

9. Results Disclaimer

While my work is designed to support transformation and healing, individual results vary and cannot be guaranteed.
Your personal commitment, mindset, and openness to the process will play a key role in the outcome of your sessions.

10. Data Protection

Your privacy is important to me. All personal information is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and my Privacy Policy.

11. Online Sessions

For online sessions conducted via Zoom or other platforms:

Please ensure you have a quiet, private space and a stable internet connection.

It is your responsibility to be on time and prepared for the session.

The same confidentiality and professional standards apply as with in-person sessions.

12. Health & Safety (for Massage or In-Person Appointments)

Please arrive on time for your appointment; late arrivals may result in a shorter session.

If you are unwell, have an injury, or have any medical conditions, please let me know before your session.

I reserve the right to decline or postpone treatment if it is unsafe or inappropriate to proceed.

13. Intellectual Property

All written materials, recordings, scripts, and resources provided by Balance Within are for personal use only.
They may not be copied, shared, or reproduced without written permission.

14. Limitation of Liability

To the fullest extent permitted by law, Balance Within is not liable for any indirect, incidental, or consequential loss arising from the use of services, except where required by UK consumer law.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the English courts.

16. Contact

If you have any questions or concerns about these Terms, please contact:
Balance Within
📍 Based in England
📧 [email protected]