Last updated: October 2025

1. Introduction

Welcome to Balance Within. Your privacy is important to me, and I’m committed to protecting your personal information. This policy explains how I collect, use, and protect your data when you visit my website, make an enquiry, sign up for my newsletter, or book a session.

By using this website, you agree to the terms of this Privacy Policy. If you have any questions, please reach out via email at [email protected]

2. Who I Am

Balance Within is a wellbeing and mindset practice based in England, offering services such as NLP, Hypnotherapy, Belief Coding®, and Holistic Massage.

For the purposes of data protection law, I am the Data Controller responsible for your personal information.

3. The Information I Collect

I may collect and process the following types of information:

Personal details – such as your name, email address, phone number, and any details you provide when completing a contact form, booking a session, or signing up for my newsletter.

Payment details – when you book and pay for a service online (payments are processed securely via third-party providers such as Stripe or PayPal; I do not store card information).

Website usage information – including data collected through cookies, analytics, and similar technologies to improve your experience on the site.

4. How I Use Your Information

Your information is used for:

Responding to enquiries or messages you send through the contact form.

Managing bookings, payments, and client communication.

Sending newsletters, updates, and special offers (only if you’ve opted in).

Improving website functionality and user experience.

Complying with legal and financial record-keeping obligations.

I will only use your personal information when I have a valid legal reason, such as your consent, a contractual obligation, or a legitimate interest (for example, running and growing my business).

5. Marketing & Newsletters

If you sign up to receive emails, you’ll occasionally receive updates, offers, and helpful wellbeing content from me. You can unsubscribe at any time by clicking the link at the bottom of any email or contacting me directly.

6. Sharing Your Information

I do not sell or share your personal information with third parties for marketing purposes.
Your data may be shared with trusted service providers who support the running of my business (e.g., payment processors, email marketing systems, or booking software). These providers only use your data as necessary and in line with UK data protection laws.

7. Data Storage & Security

Your data is stored securely and only for as long as necessary to fulfil the purposes outlined in this policy.
I take appropriate measures to prevent unauthorised access, misuse, loss, or disclosure of your information.

8. Cookies & Analytics

My website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. Cookies are small files that help improve your experience. You can disable cookies in your browser settings if you prefer.

9. Your Rights

Under UK GDPR, you have the right to:

Access the personal data I hold about you.

Request correction or deletion of your data.

Withdraw consent for marketing at any time.

Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused.

For any data-related requests, please contact me at [email protected]

10. Changes to This Policy

This Privacy Policy may be updated occasionally to reflect new services, legal requirements, or business changes. The latest version will always be available on this page.

11. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:
Balance Within
Based in England
📧 [email protected]